Community Intelligence Stack
The system that turns conversations into evidence, insight, decisions and action.
Explore frameworkFrameworks for understanding communities
Clear models for explaining how trust, belief, behaviour and authority move through online communities.
Community Intelligence Scorecard
A nine-criterion method for measuring perception, participation and strategic value.
Explore frameworkCustomer Insight Triangle
A model connecting what customers say, what they do and what they believe.
Explore frameworkCommunity Gravity
The force that makes people stay because relationships, history and routines already exist.
Explore frameworkBelief Correction
The moment new evidence forces a community to reconsider what it believed.
Explore frameworkNarrative Compression
The way a complicated event is reduced to one simple story that spreads.
Explore frameworkTrust Collapse
The process through which repeated doubt becomes a wider loss of confidence.
Explore frameworkMission Premium
The higher standard people apply to a company because of what it claims to stand for.
Explore frameworkMarket Gravity
The pull created when attention, evidence and participation gather around one market leader.
Explore frameworkHype Hangover
The disappointment left when intense anticipation meets a weaker lived experience.
Explore frameworkExpectation Gravity
The pressure created when past success raises expectations for everything that follows.
Explore frameworkShare of Consensus
How strongly a brand or idea appears within trusted community recommendations.
Explore frameworkUse the library
Move from observation to explanation
Articles show what is happening. Frameworks help explain why it is happening and what may happen next.