AI Search
AI Authority Formula
The AI Authority Formula is The Redditrepreneur's framework for understanding the public evidence that influences whether AI systems recommend a brand.
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Community Intelligence Glossary
Clear, connected definitions for the language of Community Intelligence, with related frameworks and further reading.
44 terms
AI Search
AI Citation
A reference or link used by an AI system to identify the source supporting an answer.
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AI Search
The use of generative or answer-based systems to discover, compare and understand information.
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Belief Correction
The process through which credible evidence or trusted interpretation changes an established community belief.
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Brand Monitoring
The structured observation of brand mentions, themes and changes across relevant channels.
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Brand Perception
The collection of beliefs, expectations and associations people hold about a brand.
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Brand Trust
A Scorecard criterion measuring whether communities consider a brand credible, dependable and likely to act in customers' interests.
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Community Authority
The degree to which a community is trusted to interpret information and guide decisions.
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Community Commerce
Commercial discovery and decision-making shaped by community discussion, validation and recommendation.
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Community Discovery
The process of finding products, ideas or information through trusted community participation and content.
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Community Gravity
The force that attracts people to a community, encourages contribution and increases the value of returning.
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Community Health
The quality and sustainability of participation, trust, safety and value within a community.
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Community Influence
The capacity of community conversations to affect beliefs, behaviour and market outcomes.
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Community Intelligence
The practice of analysing authentic online conversations to uncover the beliefs, behaviours and signals influencing markets.
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Community Intelligence Audit
A focused assessment of the community forces shaping a brand, competitor or market.
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Community Intelligence Platform
Software that helps organisations explore, organise and interpret relevant community conversations.
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Community Intelligence Score
The normalised score out of 100 derived from nine equally weighted Community Intelligence criteria across Perception, Participation and Strategic Value.
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Community Intelligence Scorecard
The Redditrepreneur framework for assessing nine criteria across the Perception, Participation and Strategic Value pillars.
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Community Intelligence Weekly
The Redditrepreneur publication tracking the signals, research and opportunities shaping community-led markets.
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Community Engagement
A Scorecard criterion measuring the volume, depth and continuity of organic participation surrounding a brand.
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Community Presence
The strength and relevance of a brand or subject within the communities that matter to its market.
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Community Signals
Observable patterns in conversation, behaviour, language and recommendation that indicate meaningful change.
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Community Trust
The confidence people place in a community, its contributors and the information exchanged within it.
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Community Validation
The reinforcement of a choice, belief or identity through credible community approval and shared experience.
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Competitive Position
A Scorecard criterion measuring how a brand is compared with alternatives and where communities believe it wins or loses.
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Customer Support
A Scorecard criterion measuring community experiences with support, issue resolution, account recovery, refunds and post purchase service.
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Advocacy
A Scorecard criterion measuring the willingness of customers and community members to recommend, defend or promote a brand without being asked.
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AI Search Readiness
A Scorecard criterion measuring the strength, credibility and accessibility of the public evidence available to AI answer engines.
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Innovation Perception
A Scorecard criterion measuring whether communities believe a brand is progressing, adapting and providing meaningful innovation.
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Narrative Consistency
A Scorecard criterion measuring whether different communities describe a brand coherently or whether conflicting narratives are developing.
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Product Satisfaction
A Scorecard criterion measuring how positively communities describe the experience, quality and usefulness of a company's products or services.
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Expectation Gravity
The force created when accumulated expectations pull interpretation of an experience towards a predicted outcome.
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Hype Hangover
The loss of trust or enthusiasm that follows when intense anticipation is not matched by the experience delivered.
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Insight Responsiveness
The ability to recognise, interpret and act appropriately on meaningful community insight.
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Market Gravity
The force through which attention, credibility and participation accumulate around a market position or category.
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Market Research
The systematic study of customers, competitors and markets to support decisions.
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Mission Premium
The additional trust or preference a community may grant when a brand’s mission is credible, relevant and consistently demonstrated.
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Narrative Compression
The reduction of complex events into a simple, repeatable community story that shapes interpretation.
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Share of Consensus
A measure of how strongly a brand or idea appears within trusted community recommendations.
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Share of Voice
The proportion of relevant conversation associated with a brand compared with alternatives.
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Social Listening
The collection and analysis of online conversation to identify mentions, sentiment and themes.
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Social Monitoring
The observation of social channels for mentions, messages and emerging activity.
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Trust Collapse
A rapid loss of confidence that occurs when evidence, experience or inconsistency undermines an accepted belief.
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Voice of Customer
Research that captures customer needs, experiences, language and expectations to inform decisions.
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